About MSPA - History
MSPA is a series of regionally organised associations of professionals united as a common body for the purpose of strengthening the mystery shopping industry through combined efforts and actions. MSPA exists to improve and stimulate the acceptance, performance, reputation and use of mystery shopping services.
The primary goals of the MSPA are to:
- Establish professional standards and best practices;
- Regulate ethical behavior;
- Educate providers and their employees, clients and independent contractors in order to improve quality of service;
- Foster the image of the industry;
- Promote the value of member products and services.
As MSPA is dedicated to improving service and promoting excellence in the mystery shopping industry and related services offered by its members, a fundamental aim of the association is to ensure that consistent professional standards and ethical behaviors are maintained, consistent with its mission and value statements.
The MSPA is the largest professional trade association dedicated to improving service quality using anonymous resources. With over 450 member companies worldwide, our diverse membership includes marketing research and merchandising companies, private investigation firms, training organizations and companies that specialize in providing mystery shopping fieldwork services. MSPA member companies work with their clients to establish mechanisms to measure and improve levels of service.